REFUND POLICY.

Last updated: October 4, 2026

Digital plans are normally non-refundable once activated, subject to mandatory consumer rights and the review conditions below.

WHEN YOU CAN REQUEST A REVIEW

Contact us within 5 calendar days of payment if the service does not work at all. Provide the information needed to investigate and complete reasonable troubleshooting with support. A refund may be approved when a verified service failure remains unresolved.

PROCESSING DEDUCTION

Approved refunds have a 10% administrative and payment-processing deduction where legally permitted. For example, a $50 payment results in a $45 refund. Mandatory legal remedies take priority.

WHEN REFUNDS ARE NORMALLY UNAVAILABLE

Requests after five days, change of mind, incorrect plan selection, unsupported devices, customer connection problems, account misuse and temporary loss of individual channels normally do not qualify.

HOW TO APPLY

Send your order reference, payment date, amount, device, player and problem description to support. Duplicate charges are reviewed separately. Approved refunds use the original payment method where possible; bank or processor timing varies. Contact support first for assistance without giving up any lawful dispute rights.